Accessibility Statement

At The Station at Shustoke, we want as many people as possible to enjoy staying with us. We are committed to providing a welcoming and inclusive environment for all our guests, including people with disabilities and those with additional accessibility requirements.

We have 16 rooms, with different layouts and facilities. We recognise that accessibility requirements vary from person to person, so we encourage guests to contact us before booking if they have specific requirements or would like to discuss the suitability of our accommodation.

We are always happy to answer questions about accessibility and, where reasonably possible, make reasonable adjustments to help you have a comfortable stay.

There is step-free access from the car park to the property, and there are no steps at the main entrance. There are thresholds on the doors so wheelchair access is not easily possible.

Parking is located 15 meters from the building, making access from your vehicle to the property straightforward. There is currently no designated accessible parking space.

There is no lift within the property. Guests who require step-free access should therefore contact us before booking so that we can recommend the most suitable accommodation.

We have 16 apartments, and accessibility varies between them.

Rooms 1 and 2 are our most suitable options for guests with limited mobility because they provide the easiest access, including double patio doors.

If you have particular mobility requirements, we strongly recommend contacting us before making your reservation. We can discuss the access arrangements and layout of the accommodation with you so that you can make an informed decision about whether it is suitable for your individual needs.

Bathrooms

Our bathrooms currently do not have level-access or walk-in showers.

We do not currently provide fixed grab rails or shower seats.

If you have specific bathroom requirements, please contact us before booking and we will be happy to discuss the facilities available in the accommodation you are considering.

Assistance dogs

Assistance dogs are welcome at The Station at Shustoke.

Please let us know in advance if you will be staying with an assistance dog so that we can make appropriate arrangements for your visit.

Hearing and visual accessibility

We have visual fire alarms within the property to assist guests who may not be able to hear an audible alarm.

If you have hearing, visual or other accessibility requirements, please let us know before your stay. We will do our best to understand your requirements and identify any reasonable adjustments that may help.

Website accessibility

We want our website to be accessible and easy to use for as many people as possible.

We aim to follow recognised accessibility principles, including the Web Content Accessibility Guidelines (WCAG), and we are working to improve the accessibility and usability of our website.

We do not currently claim that every part of our website fully conforms to WCAG 2.1 or WCAG 2.2 at a particular level. Some content and functionality may also be provided by third-party services, including our booking system, and may not be entirely within our control.

We regularly review our website and aim to identify and resolve accessibility issues where reasonably possible.

If you have difficulty using our website

If you have difficulty accessing any part of our website, making a booking or obtaining information about our accommodation, please contact us.

We will do our best to provide information in an alternative format or assist you with your enquiry or booking by another method where reasonably possible.

Feedback

We welcome feedback about accessibility.

If you have an accessibility requirement that is not covered by this statement, or if there is something we could do to make your experience easier, please let us know.

We would also appreciate hearing from you if you encounter an accessibility problem with our website.

The Station at Shustoke
Church Road
Shustoke
Birmingham
B46 2LE
United Kingdom

Email: hello@thestationshustoke.co.uk
Telephone: 01675 488489

We will do our best to respond to accessibility enquiries promptly and work with you to find a suitable solution wherever reasonably possible.

Get in Touch

Our commitment to accessibility

Access to the property

Accommodation