Know Before Your Stay

Policies & Guidelines

Terms, Conditions & Policies

Introduction

We want The Station to be a wonderful space for our guests to relax and a safe and enjoyable workplace for our housekeeping staff. Our terms and conditions have been drafted to promote fairness and in a spirit of mutual respect for all.

Check-In / Out

Arrival is from 4pm, unless otherwise agreed. Arrival at any time after this is fine, but please be respectful of other guests if arriving during our quiet hours (11pm to 7am).

Check-out is 11am. Unauthorised late check-out will result in a charge at our discretion, up to the nightly rate for the room.

Quiet Hours - 11pm to 7am

Please keep noise to a minimum out of respect to fellow guests who may be sleeping. Please reduce TV volumes and don’t gather on the patio or in the Platform Parlour.

Smoking

Smoking and/or vaping is not permitted anywhere in or near to the building. There are smoke alarms in all rooms which will be activated by violations of this policy, causing a full evacuation of all 16 bedrooms. A designated smoking area is provided.

Each violation will result in a £250 fee added to the booking.

A designated smoking shelter is provided at the side of our car park.

Bed Configuration

We will do our utmost to accommodate your requested bed configuration. These are subject to availability, particularly when booked at very short notice.

Cancellation

If you have a non-refundable booking the price you’ve paid reflects this. No refund is given on cancellation under any circumstances.

If you have a flexible cancellation booking a full refund is given if cancellation is prior to 4pm the day before check-in.

Cancellation terms may be amended on specific bookings, and you will be notified in writing.

Cancellation Insurance

We recommend that cancellation insurance is given careful consideration to cover any unforeseen circumstances that might arise.

Payment Methods

We accept all major debit / credit cards and can take payment by BACS on request.

Guests Under 18

All guests under the age of 18 must be accompanied by an adult at all times.

Infants

Several of our larger rooms will take a travel cot – please check when booking. We have a travel cot for hire - bedding must be provided by the guest.

Permitted Guests

Only those guests named on the booking may enter the property. The presence of unregistered guest(s) may invoke the immediate cancellation of the booking without refund.

Pets

No pets allowed except for a service animal. We can introduce you to a nearby kennel if required.

Accidents

Please report any accident or injury to us immediately.

Using Our Facilities

When you use any equipment or facilities at The Station, you must take care to safeguard your own health and safety and that of other people, as you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of those equipment or facilities (including your use of them whilst under the influence of alcohol or medication).

Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, pandemic, fire and all similar events outside our control.

The Station - Policies

Rates/policies are subject to change and vary during high impact periods and special requests.

In the event of a pandemic, government shutdown or an uncontrollable event, vouchers will be issued instead of refunds.