Website Terms of Use

Terms of Use page was last updated on 05 January 2026.

1. About these terms

These Website Terms of Use ("Terms") explain the rules for using the website operated by Quarterdeck Hotels LLP under the trading name The Station at Shustoke.

By accessing or using our website, you agree to comply with these Terms. If you do not agree with them, please do not use the website.

These Terms apply only to your use of our website. They do not replace or override the terms and conditions that apply to a booking or stay at The Station at Shustoke.

About us

The Station at Shustoke is operated by:

Quarterdeck Hotels LLP

Our registered business address for correspondence is:

The Station at Shustoke
Church Road
Shustoke
Birmingham
B46 2LE
United Kingdom

Email: hello@thestationshustoke.co.uk
Telephone: 01675 488489



References to "we", "us", "our" or "The Station at Shustoke" in these Terms mean Quarterdeck Hotels LLP.

3. Using our website

Our website provides information about The Station at Shustoke, our accommodation, facilities, services and the surrounding area. It may also allow you to make enquiries or reservations.

You agree to use the website only for lawful purposes and in a way that does not:

• Break any applicable law or regulation
• Attempt to gain unauthorised access to the website or its systems
• Introduce viruses, malware or other harmful material
• Interfere with the security or operation of the website
• Attempt to access information that you are not authorised to access
• Use automated tools to copy, scrape or extract website content without our permission
• Use the website in a way that could damage, disable, overburden or impair it
• Use the website for fraudulent, abusive or misleading purposes

We may restrict or suspend access to all or part of the website where reasonably necessary, including for maintenance, security or technical reasons.

4. Website information

We take reasonable care to ensure that the information published on our website is accurate and up to date.

However, information can change and we cannot guarantee that every description, photograph, price, availability, facility or other piece of information will always be completely accurate, complete or current.

Photographs are provided for illustrative purposes and individual apartments may differ in layout, furnishings, decoration or appearance.



If you require specific information before making a booking, please contact us. We will be happy to clarify information where reasonably possible.

5. Bookings made through our website

Our website may allow you to make reservations for accommodation at The Station at Shustoke.

Any booking made through the website is subject to the booking terms and conditions applicable to that reservation. Those terms will contain important information about matters such as prices, payment, cancellation and amendments.

The information provided during the booking process and in your booking confirmation will form part of the terms applicable to your reservation.



If you make a booking through a third-party website or booking platform, the terms and conditions of that provider may also apply.

6. Prices and availability

We make reasonable efforts to ensure that prices and availability displayed on our website are accurate.

Prices and availability may change without notice before a booking is confirmed.

Where you have successfully completed a booking, the price and booking conditions confirmed to you will normally apply to that reservation, subject to any obvious error.



If we discover an obvious pricing or availability error, we will contact you as soon as reasonably possible and explain the available options.

7. Third-party services

Some features of our website may be provided by third-party organisations. These may include booking, payment, analytics, advertising and other technology services.

For example, our website may use services provided by:

• ResNexus for booking and guest-management functionality
• Stripe for payment processing
• Google services including Google Analytics and Google Ads
• Meta advertising services

These third-party services may have their own terms and privacy policies. Where appropriate, your use of those services may also be subject to those terms.

Our use of personal information is explained in our Privacy Policy.

8. Third-party websites and links

Our website may contain links to websites operated by third parties, including tourism organisations, local attractions, travel services or other businesses.

These links are provided for convenience and information.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.



The inclusion of a link does not necessarily mean that we endorse or recommend the organisation, website or service concerned.

9. Intellectual property

Unless otherwise stated, the content of this website belongs to Quarterdeck Hotels LLP or is used with permission.

This includes, but is not limited to:

• Our name and branding
• Logos
• Photographs
• Written content
• Graphics
• Designs
• Videos
• Other website materials



This content is protected by applicable intellectual property laws.

You may view, download or print reasonable extracts of our website for your own personal and non-commercial use.

You must not, without our prior written permission:

• Reproduce substantial parts of the website
• Copy or commercially exploit our content
• Modify or adapt our content
• Republish our content on another website
• Sell or redistribute our content
• Use our photographs, branding or other materials for commercial purposes

Nothing in these Terms transfers ownership of any intellectual property to you.

10. Accessibility

We want our website to be accessible to as many people as reasonably possible.

We aim to follow recognised accessibility principles and to improve the usability of our website over time.

Some website functionality may be provided by third parties and may not be entirely within our control.

If you experience difficulty accessing information or functionality on our website, please contact us and we will do our best to assist you.

Further information is available in our Accessibility Statement.

11. Website availability and security

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or free from errors.

The website may occasionally be unavailable because of maintenance, technical problems, security issues or circumstances outside our reasonable control.



You are responsible for using appropriate security measures on your own device, including keeping your operating system, browser and security software up to date.

12. Accuracy and reliance on information

The information on our website is provided for general information and guidance.

While we take reasonable care in preparing our website content, you should contact us directly if you need confirmation of information that is important to your particular circumstances.



This is particularly relevant where you have specific accessibility, mobility, dietary or other requirements.

13. Our liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales.

Subject to that, we will not be responsible for losses that arise solely from your inability to access or use the website, or from reliance on information on the website, where such liability could reasonably have been avoided by contacting us for clarification.



Nothing in these Terms affects your statutory rights as a consumer.

14. Privacy and cookies

Our use of personal information is explained in our Privacy Notice.

Our website may also use cookies and similar technologies for purposes including essential website functionality, analytics and advertising. Where required, we will obtain consent before using non-essential cookies or similar technologies.

15. Changes to the website

We may update, change, suspend or withdraw any part of the website at any time.

We may also change the content, services, features or information available through the website without prior notice.



This will not affect bookings that have already been confirmed, except where a change is required by law or otherwise permitted under the applicable booking terms.

16. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on this page, together with the date it was last updated.



You should check this page periodically to ensure that you are aware of the current Terms.

17. Governing law

These Terms and your use of our website are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory rights and protections available to you under applicable consumer law.

Any dispute relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable law gives you the right to bring proceedings elsewhere.